Shipping & returns

Spain shipping

You will receive an email from our courier company with the tracking number once the order has left the warehouse.

If your order goes through any customs, mint eyes is not responsible for any additional costs that this entails.

The average delivery time is from the moment of payment.

spain 24-48 hours €0 (Correos Express)

International shipping

You will receive an email from our courier company with the tracking number once the order has left the warehouse.

If your order goes through any customs, mint eyes is not responsible for any additional costs that this entails.

Portugal + Andorra 2-3 labor days €3,50 (Correos + UPS)

Europe 2-5 labor days € 7,50 (UPS)

Dinamarca, Suecia & Finlandia 3-6 labor days €9,00 (UPS)

Returns

Change of delivery address

If you wish to make a change in the delivery address, please contact us at love@theminteyes.com and we will do our best to help you.

In case we cannot make the change in the address because the package has already been sent, we will have to contact our delivery service. Keep in mind that this process may delay delivery time.

Defective product

In the case of a defective product, you should contact love@theminteyes.com within 14 days of receiving the order and send us an image that clearly shows the damage, and we will try to verify that the product is really defective.

In case you have to send the product to the warehouse, mint eyes will take care of the shipping costs. At the same time that it is verified that said product is defective, the refund or exchange will be made to the affected user.

Changes or returns of the order

To make changes or returns, the product must be sent back to the mint eyes offices. The deadline for any exchange or return is 30 days from receipt of the order. The product must not have been used and must be in its original box with the case and any accompanying label.

Contact us through love@theminteyes.com to receive more instructions on how to make the return.

Changes or returns: https://minteyes.shipping-portal.com/rp/

Deadline for receiving the refund

Once the package has been returned to our offices, it is processed before proceeding to approve the return.

If your return is approved, a full refund of the merchandise price will be issued within 7 working days and you will be notified by mail of the transaction. Once the refund is issued, you can wait for it to be effective in a period of 5-10 business days.


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